Support
Help and Contact for Saiban Pro
Contact Us
For questions, bug reports, or feature requests about Saiban Pro, please contact us at the following email address:
Support Hours: Weekdays 10:00 - 18:00 (JST)
Response Time: Usually within 2 business days
Frequently Asked Questions (FAQ)
Q: How do I install the app?
A: Search for "Saiban Pro" on the monday.com Marketplace and click the "Install" button. Administrator permissions may be required.
Q: How does numbering work?
A: When items are created or buttons are clicked, numbers are automatically generated based on your format settings. Atomic operations guarantee no duplicates.
Q: When does fiscal year reset occur?
A: The counter automatically resets on April 1st. Reset timing and start number can be customized.
Q: What are examples of Japanese era formats?
A: Formats like "R7-001" or "Reiwa7-0001" are available. Customize freely in the settings screen.
Q: Where is my data stored?
A: Counter data is stored in monday code Document DB (MongoDB). For more details, see our Privacy Policy
Q: What should I do if I find a bug?
A: Please contact us with the bug details, steps to reproduce, and screenshots if possible: support@scritt.com